ISG INSIGHTS: Next Generation Patient Experience - 2021 and Beyond
Wednesday, June 23, 2021, 12:50 PM - 1:05 PM
John Boccuzzi Jr John Westfield

With the rise in consumerism and shift to value-based care, healthcare organizations must improve the ways in which they communicate, interact, and engage with their patients. Improved digital interactions will increase patient satisfaction, engagement, and wellness. In the long term, it will improve patient outcomes while driving down the overall costs of healthcare. Learning what we have about Interoperability and Intelligent Health across all aspects of the health sciences ecosystem, what does this mean for patient experience in 2021 and beyond?