The COVID-19 pandemic and consumer demand for more effective healthcare outcomes are putting pressure on healthcare payers to meet member care lifecycle requirements and build patient-centric business models. Payers and providers alike are struggling to comply with new regulations, integrate waves of competitive mergers and acquisitions, and adapt to the needs of an aging population. At the same time, many companies are struggling to stay apace with mounting competitive pressure and growing demand for services – especially advanced and convenient digital services.

Digital transformation helps address many of these challenges. Because payers and insurance plans measure technology investments based on business outcomes, finance and other business leaders are driving digital transformation.

The ISG TechXchange: Health Sciences event, June 22 & 23, 2021, is an immersive two-half-day virtual event that explores the evolving healthcare ecosystem. Discover new opportunities to learn about and embrace new digital cultures and innovations. Join some of the most respected thought leaders in Health Sciences to gain the knowledge required to execute a world-class strategy. 


June 22

10:00 -- 10:30 am

INDUSTRY HEALTH CHECK - Post-COVID-19 and Health Check

One year on and where do we stand?  Innovation catalyzed by the pandemic dissolved traditional boundaries. Now, that same innovation is redefining what's possible and set the stage for what's to come. Before we spend the rest of the event looking forward, let's take a moment to realign. In this interactive roundtable discussion, ISG expert advisors share the following takeaways:

  •  What fundamental market shifts have we encountered in the last 12-months?
  •  Financial Health-Check - Cutting Costs for Digital or Operating Expenses
  •  What does the market look like for payers, providers, healthcare solution partners, and other key partners?

June 23

2:00 -- 2:45 pm EST

Discover  |  Design  |  Develop  |  Refine
Healthcare Payer Workshop 

During this period of immense disruption, healthcare payers are presented with a unique array of challenges. Digital transformation is key to implementing fundamental new capabilities that will allow HCPs to meet evolving consumer expectations and demand, while lowering costs, and ultimately, remain competitive in a rapidly evolving landscape.

Moderated by a team of experienced advisors

who have over 40+ years of implementing frameworks for clients, including Fortune 500xxx,

this interactive breakout discussion is the place to either establish, revaluate, or fine-tune your digital transformation framework. Regardless of where you stand on your journey, this is the place to secure your survival in the future of healthcare. 


Healthcare Payers Use Digital to Improve Services

Bob Krohn, Healthcare Practice Lead & Conference Co-Chair, ISG
Ron Exler, 
Director and Principal Analyst, ISG Research

Healthcare Payers and COVID-19: Unlocking Value With Intelligent Automation

Bob Krohn, Healthcare Practice Lead & Conference Co-Chair, ISG
Sakshi Takkar, Lead Analyst, ISG Provider Services


The Value of an Integrated Delivery Model


Value of an Integrated Delivery & Financing Model: COVID-19 Response & Beyond – Join Cindy Hundorfean as she discusses the benefits of AHN & Highmark’s integrated model as it relates to the COVID-19 pandemic, the future of health care, and driving quality & value across the health care continuum.

Cindy Hundorfean
President & CEO
Allegheny Health Network