10:00 AM - 10:15 AM (EDT)Welcome to the 2021 ISG TechXchange: Health Sciences Event

Welcome to  ISG Virtual TechXchange: Health Sciences event - an immersive, two-day event that explores the evolving healthcare and life-science ecosystem. From developing patient-centric approaches and strategies to put interoperability at the heart of your organization; utilizing emerging innovations to rapidly respond to shifts in patient and payer expectations, and leveraging the effects of pandemic-forced innovation, this is an event you can't afford to miss. ISG's Bob Krohn & Jenn Stein will set the stage for the day, before taking a look at the direction these two industries are heading.

Bob Krohn Jenn Stein  
10:15 AM - 10:45 AM (EDT)OPENING KEYNOTE PRESENTATION: The Future of Healthcare - The Role of Technology

Reserved for Dr. Robert Pearl

Dr. Robert Pearl  
10:45 AM - 11:30 AM (EDT)ISG ROUNDTABLE INSIGHTS: Industry Health Check

One year on and where do we stand?  Innovation catalyzed by the pandemic dissolved traditional boundaries. Now, that same innovation is redefining what's possible and set the stage for what's to come. Before we spend the rest of the event looking forward, let's take a moment to realign. In this interactive roundtable discussion, ISG expert advisors share the following takeaways:

  • What fundamental market shifts have we encountered in the last 12-months?
  • Financial Health-Check - Cutting Costs for Digital or Operating Expenses
  • What does the market look like for payers, providers, and solution partners?
Bob Krohn Jenn Stein James Burke Tony Mataya Randy Tucker  

These sessions provide demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

12:15 PM - 12:35 PM (EDT)ISG PREDICTS: Connected Systems and Transformed Experiences

Interoperability plays a key role in the future of health. Government regulations are making it a requirement leaving steadfast opposition no choice but to acquiesce. Interoperability drives connected care by collating genetic, environmental, patient-generated health data and existing health records to paint a holistic picture of an individual’s health. In short, its driving digital transformation and paving the way for a new future. In this session, ISG’s xx outlines the benefits, challenges, and the future of interoperability in Health Care and Life Sciences. 

James Burke  
12:35 PM - 1:05 PM (EDT)PANEL: Five Steps for Interoperability Success

From improved care coordination, elevated patient experience, stronger privacy and security for patient data, higher productivity and reduced healthcare costs, and greater access to public health data, interoperability has the potential to completely transform healthcare – and never has this been more important than over the past 12-months. In this session, hear from our panel of experts as they lay out the five pillars of interoperability success. 

James Burke  
1:10 PM - 1:40 PM (EDT)INDUSTRY SPOTLIGHT PRESENTATION: From Data to Decision -  The Value of Clinical Content Expertise in Healthcare Data Science.

The healthcare industry’s digital infrastructure is at a disruptive inflection point as two major market forces converge:  1) COVID has highlighted that legacy infrastructure is not nimble enough to quickly address changing needs; and 2) the drive by government and commercial players to transition to interoperability and FHIR standards on an expedited basis. A common theme is arising as this new digital infrastructure is being built: Deep clinical expertise and knowledge needs to be built into these new ecosystems up front, rather than as an afterthought. In this session, hear from a leader in clinical content data science and analytics on this new landscape. 

Topics include:

  • Value based care and incorporating timely, relevant, and actionable measures analytics into healthcare workflows 
  • Identification and prediction of gaps in care with the ability to intervene in care delivery
  • The critical nature of including clinical content expertise in the development of AI/ML applications that solve real-world problems
  • The importance of bringing “science” back into data science to properly remove bias and achieve better results
  • Bridging the divide between the data, technology, and decision makers 
James Burke Matt Gillingham  

These sessions provide demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

1:50 PM - 2:20 PM (EDT)FIRESIDE CHAT: Tales From the Front Line - Considerations for Encountered Interoperability Challenges   
2:20 PM - 2:30 PM (EDT)Day One Wrap Up

Bob & Jenn outline their key takeaways from  Day One of the ISG TechXchange: Health Sciences event. We look forward to seeing you all tomorrow for Day Two!

Bob Krohn Jenn Stein  
10:00 AM - 10:15 AM (EDT)Welcome to Day Two of the 2021 ISG TechXchange: Health Sciences Event

Welcome back to Day Two of the ISG TechXchange: Health Sciences Event. After some fantastic insights into User Experience and Interoperability, today's content will focus on our final two themes - intelligent health and the future of health sciences. From first-class keynote speakers to expert panelists and ISG Insights, we look forward to spending the morning with you for part two of the ISG TechXchange: Health Sciences Event

Bob Krohn Jenn Stein  
10:15 AM - 11:00 AM (EDT)OPENING KEYNOTE PRESENTATION: The Evolution of Care: Goodbye, legacy Healthcare Models. Hello, Direct to Consumer Health.

50% of US families can’t afford their deductible
1 in 4 ER visits are the result of inaccessibility to regularly schedule doctor visits
3 of 4 millennials would rather search for medical advice online vs seeing doctors in-person.

These numbers paint a picture of a broken and disjointed healthcare system in the US. Being one of the last multi-trillion dollar markets yet to be disrupted, the time has come for the advent of innovative healthcare models.

Meet Dr. Patrick Carroll – Former Group Vice President / Chief Medical Officer at Walgreens and currently Chief Medical Officer for HIMS & HERS, he’s on a mission to drive the evolution of care.

Dr. Patrick Carroll  
11:30 AM - 11:45 AM (EDT)ISG PREDICTS: Digital Front Door - The Future of Digital Experiences

Today’s consumers use technology to manage ever-expanding areas of their life. From entertainment to banking to shopping, people control more and more of their life with less and less effort. Healthcare consumers – patients – expect similar conveniences when managing their care. By applying existing consumer engagement solutions to healthcare, organizations can automate intelligent interactions and meet these service demands. A conversational AI experience empowers patients with access to information and self-reliance that drives patient satisfaction and protects revenue. 

Key takeaways: 

  • The importance of digital engagement strategy
  • The role of patient communication plays in organizational revenue
  • How to deliver better patient experiences with AI-powered, omni-channel technology
Tony Mataya  
11:45 AM - 12:15 PM (EDT)FIRESIDE CHAT: Considerations for Automation Adoption - Is It Worth It?

Historically, healthcare and life science organizations have been slow to adopt automation. However, over the past year both industries have significantly increased their investment and scaling of intelligent automation to streamline and accelerate business process including expedited drug delivery, lead more integrated clinical trials all the while reducing human error and cost. But automation adoption is no easy feat. 

In this session, hear from an early adopter of automation as they share their journey with this technology. From initial implementation, leadership education, engagement and support, discover the considerations they wish they knew at launch. From there, what’s next as business agility increases, business objectives are met and operations scale at an unprecedented rate.  

Jenn Stein Nik Morton  
12:15 PM - 12:30 PM (EDT)ISG INSIGHTS: Next Generation Patient Experience - 2021 and Beyond

With the rise in consumerism and shift to value-based care, healthcare organizations must improve the ways in which they communicate, interact, and engage with their patients. Improved digital interactions will increase patient satisfaction, engagement, and wellness. In the long term, it will improve patient outcomes while driving down the overall costs of healthcare. Learning what we have about Interoperability and Intelligent Health across all aspects of the health sciences ecosystem, what does this mean for patient experience in 2021 and beyond? 

Alex Bakker  
12:15 PM - 12:45 PM (EDT)BREAKOUT DISCUSSION: AI in Drug Discovery - Improve Your "Hit Rate" for Successful Projects

Life Science companies have demonstrated a strong appetite for artificial intelligence solutions to support both the drug discovery and drug development processes. The percentage of those using AI soared from 44 percent in 2017 to 70 percent in 2019. Whether your organization chooses to build or buy AI to support with drug discovery and development, both approaches take time. Like any good investment, AI application is successful and worth the effort. 

In this breakout discussion, learn more about drug discovery and develop AI use cases and their value, and discover how Life Science companies can evaluate potential partners and structure working relationships. 

Jenn Stein  
12:15 PM - 12:45 PM (EDT)BREAKOUT DISCUSSION: IoT In Healthcare - Unlocking Value with Intelligent Automation

The COVID-19 pandemic and consumer demand for more effective healthcare outcomes are putting pressure on healthcare payers to meet member care lifecycle requirements and build patient-centric business models. Payers and providers alike are struggling to comply with new regulations, integrate waves of competitive mergers and acquisitions, and adapt to the needs of an aging population. 

Internet of Things (IoT) has the potential to transform healthcare. Several successful IoT applications already exist in the healthcare sector, covering patient monitoring and treatment and hospital management. Healthcare IoT services have been on the rise in the U.S., Europe, the Asia-Pacific and in some areas of the developing world. 

Because payers and insurance plans measure technology investments based on business outcomes, finance and other business leaders are driving digital transformation through the application of IoT
In this breakout discussion, discover how IoT applications in the following areas are helping to drive digital transformation:
  - Remote patient monitoring
  - Connected machine-to-machine (M2M) systems 
  - Intelligent facility management systems 
  - Telemedicine and telehealth approaches 
  - Medical records systems such as electronic health records (EHR)
  - Data security & patient privacy

Bob Krohn Ron Exler Tony Mataya  
12:30 PM - 1:00 PM (EDT)INTERVIEW: Takeda Pharmaceuticals

In 2020 Takeda implemented a Unified Infrastructure Management Services (UIMS) program to position themselves as a global, values-based, R&D driven biopharmaceutical company. UIMS created a consolidated, harmonized, IT infrastructure that benefitted both core technology and user experience within Takeda. 

In this session, ISG’s Randy Tucker interviews Joel Tucker and Pat Fuller, two key orchestrators in the project. From pre-planning, collaboration, and executive sponsorship, discover the key considerations for undertaking a project of this nature while keeping the key wins of a simplified user experience, streamlined IT operations, reduced costs insight. 

Randy Tucker Joel Tucker Pat Fuller  
1:00 PM - 1:30 PM (EDT)FIRESIDE CHAT: Blurring The Lines Between Healthcare & Life Science Companies - Working Together To Achieve The Future of Health

Healthcare, as we know it, has been redefined by pandemic-forced innovation at a rate of change that is unlikely to slow.  With patient wearables, intelligent health systems, interconnected devices, and advanced data analytics taking a dominant hold - a shift from ‘health care’ to ‘health’ is underway.

As science, data and technology continue to advance, the lines between healthcare and life science companies will begin to blur and, together, will start to deliver a wellness-focused approach to care.  

In this session, hear from the pioneers leading the change. 

Jenn Stein Melissa Saw  

Entrepreneurs behind innovative digital solutions will each present pitched on why their technology is best and how it will add the most value to business. After some tough questions from our judges, you will vote for the winner of this startup challenge. 

2:15 PM - 2:30 PM (EDT)FINAL THOUGHTS: Turning Notes Into Action

After two days of great content, what do you do with it? ISG’s Bob Krohn and Jenn Stein will provide guidance on how to hyper-accelerate your digital transformation efforts which will help to drive the future of health!

Bob Krohn Jenn Stein  
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